"When I first started working with you, I had no idea the impact you would have on my life, both professionally and personally, and on the lives of the employees in the Department of Surgery. Communication Power & Performance Program that you presented had a profound impact on my employees. We began to develop a sense of trust that has never existed in the history of this Department. We have certainly received an excellent return on our investment. Thank you for all you have done for us.” Elizabeth Melinder, Administrator, Baylor College of Medicine
I just wanted to take a minute of your time to tell you how incredible our sessions have been with Barbara Hayley. Today was incredible to say the least. I am so fortunate to have crossed her path. I feel blessed to have been in the class and to have “got that”. It has changed my life. I haven’t felt this good in years about myself and where I am going. Thanks for having her come. I can’t wait to see her again and show her my progress.
Pam Cibulski, Billing and Coding, Baylor College of Medicine
"Due to Barbara’s coaching, she has developed leaders within our office. Barbara has given the staff the ability to look at themselves in a truthful manner resulting in enormous personal and professional growth. Under Barbara’s direction, the customer now receives more unexpected service by our bankers.
Sheila Manning, Vice President and Office Manager, Sterling Bank
“Barbara was responsible for a significant part of the training and development of the Sterling Bank staff. She led the bank’s Team Building, Customer Service, Communication and Mystery Shopping Programs. These efforts increased our customer service score from a meager 43% to over 80%. Most banking industry experts told us that we would be lucky to increase our service numbers to 50%. These programs also reduced bank teller turnover from 70% to 19% which is well below the industry standard of 80%. I have enjoyed my working relationship with Barbara and hope you have the opportunity to begin one with this dynamic person.
Glenn Rust, COO/EVP, Sterling Bank
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“Ms. Hayley’s communication skills and knowledge are so in tune with her audience. She is articulate, intelligent, observant, expressive, creative and innovative. Her training sessions will strengthen teamwork and enhance leadership qualities.”
Yukihiko Nose’, M.D. Ph.D. Professor, Director, Center for Artificial Organ Development, Baylor College of Medicine
Julie Gluek, Research Administrator, Baylor College of Medicine
“Just a note to let you know that your hard work as our trainer during the recent Service Excellence Course is paying off. While we are facing multiple struggles and challenges in the water utility industry, you helped lead us toward solutions. As the manager of this training project, it is my privilege to hear from our employees that it changed their lives but more importantly they are able to put into practice the concepts presented.
Our Frontline Management area (teller area). The employees are now empowered to make their own decisions, take a stand with their teammates on issues and perform as a cohesive group. There have been several issues with different employees where your expertise has saved the day. Your ability to get the employee to see things from a different perspective and then for them to take ownership has been invaluable in managing these situations. Thank you for your outstanding work in the Upper Kirby Office and we look forward to continuing this path toward greater growth and development. “
Robert Neyland, Upper Kirby CEO, Maureen Sanders, Vice President & Office Manager Sterling Bank
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Congratulations on your record breaking week. You have always had the salesmanship to achieve any goal you set for yourself. I appreciate the integrity and loyalty which you have shown to National Health and its products. You have always stood up to the competitors and let them know where your convictions lie.
Paul D. Wood, Chairman, National Health Insurance Company
This message is going to sound somewhat odd because of the fact I just can't seem to find the exact words to express myself-- I’ve been in training just about all week with Barbara and I've absolutely enjoyed it. I don't know how she does it but she's wonderful. I absolutely think she's BRILLIANT!! Every word that comes out of her mouth is amazing. Please let her I am listening and I just wish I could have her as a mentor she's really inspires me!! WOW! is all I can say. Each time I take one of her classes she opens my eyes even wider than the time before. She is just an amazing person! For anybody who doesn't know her I feel sorry for them because they're missing out on such a wonderful person!!!
Melissa Pena, Front Line Manager, Hwy 290 Office Sterling Bank
Thank you for all of the wonderful work you did with our Department, especially with the residents. The leadership training is now a mandate from the ACGME as part of the 6 core competencies, so we were a bit ahead of the mandate. The training has had a significant impact on the
professionalism of the residents' behavior. We are now starting to publish our work, which is essential in academics to gain recognition for the work. I am delighted you are part of the publications.
Dr. F. Charles Brunicardi, Chief, Department of Surgery
Baylor College of Medicine
“The students were engaged by your presentation and continued to discuss what they learned throughout the evening—the mark of a successful trainer. It is beneficial for them to see a professional woman who both works and balances a family life-something many of them are starting to ponder. Thank you again for your generosity, seeing you again was a pleasure.
Susan Lieberman, Director, Leadership Rice, Rice University
I have to thank you once again for a great experience; you will never know how much I appreciate how much I know you put into this course. Barbara Hayley, this course changed my career. Alan P. Stolz, M.Ed., Division Admin. Cardiothoracic SurgeryBaylor College of Medicine
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"The spirit, the will to win, and the will to excel are the things that endure. These qualities are so much more important than the events that occur."
-Vince Lombardi
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